Refund policy

Last updated: June 2026

Thank you for shopping with Barred Up Solutions. 

Return and Refund Policy

At Barred Up Solutions, we want you to shop with confidence. This policy outlines your rights and our obligations under New Zealand law.

Your Rights Under New Zealand Law Under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, you have rights that cannot be overridden by this policy. If a product is faulty, not fit for purpose, or not as described, you are entitled to a remedy regardless of the terms below.

Change of Mind We do not offer refunds or exchanges for change of mind purchases. Please choose carefully before completing your order.

Faulty or Damaged Items If your item arrives damaged or faulty, please contact us within 7 days of receiving your order at hello@barredupsolutions.co.nz with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.

Facility Rejection If a correctional facility rejects a product on the grounds that it does not meet their standards, we will offer a full refund upon receipt of written confirmation from the facility. Please contact us at hello@barredupsolutions.co.nz with your order number and the facility's written rejection notice within 14 days of the rejection. We will process your refund within 5 business days of receiving this confirmation.

If an order contains multiple items and only one item is faulty or rejected, we will refund only the affected item(s) rather than the full order.

Return Shipping For faulty or facility-rejected items, we will cover the cost of return shipping. For any other approved returns, return shipping costs are the responsibility of the customer.

How Refunds Are Processed Approved refunds will be returned to your original payment method within 5–10 business days, depending on your bank or card provider.

Sealed and Hygiene Items For health and safety reasons, sealed items that have been opened cannot be returned unless they are faulty.

How to Request a Refund Email us at hello@barredupsolutions.co.nz with your order number and reason for return. We will respond within 2 business days.

These terms do not affect your rights under the New Zealand Consumer Guarantees Act 1993.